Hospitality managers in turbulent times: The COVID-19 crisis

Purpose: This study aims to explore the role General Managers (GMs) play in mitigating the effects of the unprecedented COVID-19 pandemic. Design/methodology/approach: Qualitative structured interviews conducted online with 50 hospitality GMs from 45 countries are used to explore the impact of the pandemic on the industry's operational norms and the role of managers in both managing the crisis and planning contingencies for recovery. Findings: The findings enhance the conceptual capital in this emerging field and provide insights on how GMs behave during crises. Four related sub-themes emerged from the data analysis, namely, contingency planning and crisis management, resilience and impact on GM roles, the impact on hotels' key functional areas and some GMs' suggestions for the future of luxury hospitality. Research limitations/implications: This study generates empirical data that inform contemporary debates about crisis management and resilience in hospitality organizations at a micro-level operational perspective. Practical implications: Findings suggest that, in times of uncertainty and crisis, luxury hotel GMs are vital in coping with changes and leading their organizations to recovery. GMs' resilience and renewed role and abilities enable them to adapt rapidly to external changes on their business environment. Originality/value: This study is unique in terms of scale and depth, as it provides useful insights regarding the GM's role during an unprecedented crisis such as COVID-19. (PsycInfo Database Record (c) 2023 APA, all rights reserved)

COVID-19 and hospitality and tourism research: An integrative review

COVID-19 caused a shockwave in all facets of the contemporary tourism industry, triggering a surge in relevant research. Responding to the sheer magnitude of the event, and the plethora of research opportunities, scholars have been investigating the pandemic from an array of perspectives, at both a micro and macro level. With the aim of advancing the existing conceptual capital, this study uses a systematic integrative review to summarize, critique and synthesize the COVID-19-related studies published in hospitality and tourism journals;it identifies important gaps and highlights a future research agenda. We select 362 articles relevant to our analysis and conduct our research using VOSviewer visualization software. Findings, of particular interest and importance to scholars, illuminate thematic areas that may stimulate further research endeavors. (PsycInfo Database Record (c) 2022 APA, all rights reserved)

COVID-19 and hospitality and tourism research: An integrative review

COVID-19 caused a shockwave in all facets of the contemporary tourism industry, triggering a surge in relevant research. Responding to the sheer magnitude of the event, and the plethora of research opportunities, scholars have been investigating the pandemic from an array of perspectives, at both a micro and macro level. With the aim of advancing the existing conceptual capital, this study uses a systematic integrative review to summarize, critique and synthesize the COVID-19-related studies published in hospitality and tourism journals;it identifies important gaps and highlights a future research agenda. We select 362 articles relevant to our analysis and conduct our research using VOSviewer visualization software. Findings, of particular interest and importance to scholars, illuminate thematic areas that may stimulate further research endeavors.